The defence sector is heavily dependent on performance metrics, both in terms of ongoing funding and overall management. Service agreements can be monitored and analysed, alerts concerning servicing deadlines automatically delivered by email to those concerned.

Business Intelligence allows managers to analyse trends, improve budget management and produce a complete range of reports and analyses. Scorecarding is also becoming increasingly important to performance management.

Areas of interest to defence industry managers include

· Monitoring and deployment of resources
· Logistics, inventory and maintenance of supply chains
· Metric scorecards and dashboards for improved decision making
· Cost control
· Human resource analysis